Privacy Policy

CottonCraftbyStuart customer privacy noticeThis privacy notice tells you what to expect us to do with your personal information.Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationHow to complainContact detailsEmailstucath@me.comWhat information we collect, use, and whyWe collect or use the following information to provide services and goods, including delivery:Names and contact detailsAddressesPayment details (including card or bank information for transfers and direct debits)We collect or use the following information for service updates or marketing purposes:Names and contact detailsAddressesMarketing preferencesPurchase or viewing historyWe collect or use the following information to comply with legal requirements:NameContact informationWe collect or use the following personal information for dealing with queries, complaints or claims:Names and contact detailsAddressPayment detailsAccount informationPurchase or service historyLawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide services and goods are:Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:Contact detail for payment and deliveryOur lawful bases for collecting or using personal information for service updates or marketing purposes are:Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:Contact detail for payment and deliveryOur lawful bases for collecting or using personal information for legal requirements are:Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:Contact detail for payment and deliveryOur lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:Contact detail for payment and deliveryWhere we get personal information fromDirectly from youHow long we keep information[Insert information about how long you store personal information here.][You said you didn't have a retention schedule, or you weren't sure. Once you've downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.For more information, see our guidance on how long you should store information (opens in a new window).]How to complainIf you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address: Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaint